Shipping policy

This section refers to the sale of physical products and is separate from our ticket sale terms & conditions.

 

Order processing

Please allow 1-2 weeks for your order to be processed. You will recieve an email to let you know it's on its way. We cannot facilitate local pick-up.

EU customers

Unfortunately we are unable to ship items to customers residing within the European Union.

 

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

 

Estimated delivery times

Royal Mail quotes these estimated delivery times:

Domestic: 1-2 business days
Europe (excluding EU): 3-5 business days
Rest of world: 6-7 business days

Please note that these are delivery aims and are not guaranteed. The Planners Department nor Royal Mail can guarantee delivery for a given date as deliveries can be delayed for any reason.

Please note that "business days" do not include weekends or holidays.

 

Customs & Import VAT

It is the responsibility of the customer to cover any additional customs and import taxes that may apply. These will vary depending on the destination country and local tax laws so please be aware of this prior to placing your order.