Policies

TERMS AND CONDITONS

THE GREAT PLANNER GETAWAY

Thank you for your interest in The Great Planner Getaway, presented by The Planners Department. These Terms & Conditions govern your attendance and participation in our event. By purchasing a ticket or booking a stall, you agree to comply with these terms.

1. EVENT REGISTRATION

1.1 Ticket Availability

All tickets and stall bookings for The Great Planner Getaway are offered on a first-come, first-served basis. The Planners Department cannot guarantee availability.

1.2 Age Requirement

The Great Planner Getaway is exclusively for adults. All attendees must be 18 years or older. Valid identification may be required at entry, and anyone under 18 will be refused admission without refund.

1.3 Late Registrations

Late registrations may be accepted subject to ticket availability and require immediate payment in full.

2. PAYMENT TERMS

2.1 Full Payment Option

Tickets may be purchased with a single full payment through our website. You will receive a confirmation email upon successful payment.

2.2 Instalment Plan

We offer a 3-instalment payment plan structured as follows:

Initial payment: Due at checkout
Second payment: Due by 30th June 2025 (11:59pm BST) by bank transfer
Final payment: Due by 30th September 2025 (11:59pm BST) by bank transfer

Each instalment amounts to £50. Failure to make any payment by the specified deadline will result in your ticket being voided with no refund of previous payments.

3. CANCELLATION & TRANSFER POLICIES

3.1 Ticket Cancellation

All ticket payments are non-refundable. The only exception is if your ticket can be resold through our official resale list, which will only open after all original tickets have been sold. To be eligible for the resale list, your ticket must be fully paid.

3.2 Ticket Transfers

Private transfers or reselling of tickets is strictly prohibited. Tickets may only be transferred through our official resale list managed by The Planners Department. Any person attempting to enter the event with a ticket registered under a different name will be denied entry without refund.

3.3 Stallholder Cancellations

Stallholders are subject to the same resale policy as ticket holders. Refunds will only be issued if the stall and associated ticket can be filled through our official resale list.

4. MEDIA CAPTURE & USAGE

4.1 Event Photography & Recording

The Planners Department will capture photographs and video footage throughout the event for marketing and promotional purposes. By attending, you grant permission for your image to be captured and used in these materials.

4.2 Attendee Recording

Other attendees may also be recording during the event. If you have privacy concerns, please contact our event staff on site.

5. COMPETITIONS

5.1 Participation Terms

We may host competitions before, during, or after the event. By entering, you agree to:

Be contacted via social media for prize coordination
Respond within 48 hours of notification (or forfeit your prize)
Accept that prizes cannot be exchanged, transferred, or redeemed for cash

5.2 Winner Selection

All competition decisions made by The Planners Department are final. We reserve the right to substitute prizes with alternatives of similar value if necessary.

5.3 Platform Disclaimer

Social media platforms used for competitions are not affiliated with or sponsors of our competitions.

6. SPECIAL ACCOMMODATIONS

We strive to make The Great Planner Getaway accessible to all attendees. If you have specific accessibility, dietary, or other requirements, please inform us when purchasing your ticket or contact us directly. We will make reasonable efforts to accommodate your needs.

7. EVENT MODIFICATIONS

The Planners Department reserves the right to modify any aspect of the event, including but not limited to:

Schedule and programming
Workshop content and presenters
Stallholder lineup
Venue details
Event date and times

Such changes may occur after publication due to circumstances beyond our control.

8. LIABILITY LIMITATIONS

8.1 Personal Safety

The Planners Department is not responsible for accidents, injuries, or personal property loss occurring during the event unless directly caused by our negligence.

8.2 Content Usage

Information, techniques, and materials presented at the event are for attendees' personal use. The Planners Department accepts no responsibility for how attendees may apply this content.

8.3 Intellectual Property

Copyright for all presentation materials belongs to the respective presenters. The Planners Department cannot be held liable for any misuse, plagiarism, or infringement related to these materials.

8.4 Travel & Accommodation

Attendees are solely responsible for their travel and accommodation arrangements. The Planners Department will not reimburse any travel or accommodation expenses in the event of postponement or cancellation.

8.5 Refunds for Event Cancellation

If The Great Planner Getaway is cancelled by The Planners Department, all payments received will be refunded in full.

8.6 Force Majeure

The Planners Department shall not be liable for failure to perform its obligations due to circumstances beyond reasonable control, including but not limited to:

Extreme weather events
Natural disasters
Public health emergencies
Civil unrest or terrorism
Government restrictions
Industrial action
Venue unavailability

9. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact: hello@theplannersdepartment.com

Last Updated: 4th April 2025

The Planners Department reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website.

PRIVACY POLICY

Contact details

Email

theplannersdepartment@gmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses

Purchase or account history

Payment details (including card or bank information for transfers and direct debits)

Health information (including dietary requirements, allergies and health conditions)

Photographs or video recordings

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details

Addresses

Payment details (including card or bank information for transfers and direct debits)

Purchase history

Marketing preferences

We collect or use the following information for service updates or marketing purposes:

Names and contact details

Marketing preferences

Purchase or viewing history

Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name

Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Payment details

Account information

Purchase or service history

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

Directly from you

How long we keep information

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 3 years.

Who we share information with

Data processors

Wix.com

This data processor processes customers’ personal data submitted on the website on behalf of us.

Others we share personal information with

Organisations we’re legally obliged to share personal information with

Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 14/02/2025

PAYMENT METHODS

We accept payments by credit/debit card or direct bank transfer only.